You may return your item within 14 days of receiving it with a receipt or proof of purchase. You will receive a refund of the purchase price, minus any shipping charges.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Only partial refunds are granted when items are returned not in its original condition, is damaged, or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Unfortunately sale items cannot be refunded.
To return your product, follow, you should mail your product to: Chin Yuen Art, 4606 Boulderwood Dr., Victoria, British Columbia, Canada V8Y 2V2.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Follow the return instructions carefully included in the shipment.
If you are shipping an item over $150, you should consider using a trackable shipping service and purchasing shipping insurance to guarantee that we will receive your returned item. We will not refund on missing returned item.